SERVICE RATES
Monthly service rates are determined at the initial inspection and agreed upon with the client before service begins. Rates depend on several factors, including:
- The size of the pool
- Age and condition of pool equipment and components
- Whether the pool is indoor or outdoor
- Surrounding trees, shrubs, and vegetation
- Access to the pool
- The location of the property
REGARDING PETS
We take every precaution for the safety of your pets, but Clean N Clear Pool Service cannot guarantee the care of your pet during a service visit and is not responsible if a pet escapes while our technician is on-site. If our technician is unable to safely access the pool due to an unsupervised or unfriendly dog, service for that visit may be postponed. We appreciate your understanding and cooperation regarding pets on the property during scheduled visits.
SERVICE SCHEDULE
Standard service includes a minimum of 48 cleaning visits per year. If your regular service day falls on a holiday, we will make every effort to reschedule within the same week, though this isn’t always possible. Weather conditions, vehicle issues, or equipment circumstances beyond our control may occasionally affect the scheduled service day.
SERVICES PERFORMED (each visit, weather permitting)*
- Backwash filter system as needed
- Clean tile line
- Clean strainer basket as needed
- Test water for chlorine and pH
- Treat pool with chlorine and acid as necessary
- Complete water chemical analysis
- Skim surface debris
- Vacuum and brush pool walls and floor
- Clean N Clear Pool Service supplies all materials necessary for the above services
*If a scheduled visit falls on a rainy day, chemicals will still be added and the pool will be fully cleaned on the next scheduled visit.
HOLIDAYS & SCHEDULING ADJUSTMENTS
- 1 visit/week accounts: the visit will be completed the day before or the day after the holiday.
- 2+ visits/week accounts: chemicals will be left for the homeowner to add, and the pool will be fully cleaned at the next regular visit.
- When a scheduling adjustment is needed, clients will be notified in advance so alternate arrangements can be made if needed.
No credits are issued for visits skipped due to the reasons above. If you believe a visit was missed for a reason not covered here, please contact us within 24 hours and we’ll make it right.
EXPENSES NOT INCLUDED IN MONTHLY SERVICE RATE
- Annual water conditioning charge
- Filter soaking and deep cleaning
- Algaecides and specialty chemical treatments
- Any necessary equipment repairs
CUSTOMER RESPONSIBILITIES
- Maintain proper water level between visits
- Add any chemicals left by the technician on the day indicated
- Keep trees and plants trimmed away from the pool area
- Payment is due net 15 from invoice date
- Keep pool/spa equipment in good working order
REPAIRS
Payment for repairs is due upon completion. Repairs under $50 may be completed without prior notification; any replaced parts will be left on-site for your inspection, and the charge will be added to your next monthly invoice. Repairs above $50 require prior customer authorization before work begins.
CANCELLATION
This agreement may be cancelled at any time by either party with 7 days’ written notice prior to the date service is to be discontinued.
